
In the "My Philadelphia" contest, students from Philadelphia shared their visions of the city. Check out the winning entries.

In the "My Philadelphia" contest, students from Philadelphia shared their visions of the city. Check out the winning entries.
A City That Works - May 14, 2008
Healthy, Sustainable Communities Discussion Group at The Inquirer
This group was sharp, well informed and understood the concepts. Most were community activist and their initial visions of success reflected their particular interest or issue. However, as the discussion went on, the issues expanded. All participants, except one, were city residents with several different neighborhoods represented. The discussion was lively with some of the most intense discussion revolving around citizen/resident input into zoning and development and the availability of safe, green space in all neighborhoods. Some talked about their wish for a sense of camaraderie between neighbors; for others that was not so important as long as the neighborhood was clean and residents felt safe. People were very clear that their vision for success extended across all the neighborhoods, not just their own. A successful city meant that ALL neighborhoods were safe, clean and had plentiful public spaces.
-- Carol Lyden and Pat Belk
What does this goal mean to you?
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Performance measures (What success would look like)
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Customer-service standards
*Note: Due to the intense discussion of the vision for success and performance measures, we had very little time left for the customer service discussion.
• Following initial call to 311 (this assumes that 311 is implemented successfully), caller will receive follow-up call back/email within two days.
• Tracking information is available re: call (like UPS or Fed Ex tracking numbers.)